The deadline for requesting the refund of the sum due to product return is 07 days after the receipt of the product, according to the Brazilian Consumer Protection and Defense Code. The refund process when you give up on the purchase will only begin after the product arrive at our distribution center and we check its conditions.
In the event of Debit Reversal:
By credit card:
Discount coupon with the sum of the items returned to be used in future purchases or debit reversal in the same credit card used for making the payment of the items being returned.
Reminding that the credit card operators may take up to two credit card statements after the month of the reversal request for returning the credit.